Somewhere between “Just tap the icon” and “What icon?” many family tech-support conversations fall apart. Seniors feel overwhelmed and younger relatives may not always have the time or patience to teach.
That’s where Andrew “Dru” Rawson comes in. He runs a mobile tech support business (Dru Does Tech) focused on helping older adults feel more comfortable, confident, and safe using computers, phones, tablets, and the internet. Best of all, he does it in the comfort of their own homes.
More Than Computer Repair
What makes Dru’s business different is that he doesn’t just fix devices — he teaches people how to use them. Some clients need help sending text messages, organizing contacts, or learning how smartphones work. Others need assistance setting up new computers or adjusting accessibility features.
One client struggled to read a small computer monitor and relied on a magnifying glass. Dru upgraded him to a larger screen, making the computer far easier to use. Another client with hand tremors struggled using a flip phone, so Dru helped set up an iPhone with voice controls, accessibility settings, and hearing-aid integration.
He also helps protect seniors from scams, something he became passionate about while working in banking. Dru says scammers often target older adults by creating fear and confusion. Part of his work now involves teaching clients how to recognize suspicious messages and avoid common online fraud tactics.
Growing Up With Technology
Long before technology became a career for Dru, it was a hobby. In the 1980s, he and his older brother saved money from a paper route to buy IBM technical manuals and teach themselves how computers worked. Then they built one from scratch. He learned how to repair electronics, solder components, and take machines apart and put them back together again. Eventually, this led him to a nearly 30-year career in customer service and banking. Over time, he noticed something important: many older adults needed patient, trustworthy help with everyday technology. In 2025, Dru left banking and launched his own business dedicated to helping seniors with technology issues.
Patience Matters
Dru says the feedback he hears most often has little to do with technology itself. “They appreciate that I treat them like a person,” he says. That patience — along with the willingness to come directly to clients’ homes — has become a major part of his business. For many older adults, hauling a computer somewhere for repair can be difficult or intimidating. Dru simplifies the process by bringing both technical expertise and a calm, approachable style right to their living room. And for many families, that patience may be the most valuable service of all.
